Ground Marshall Information
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Module 1: Introduction to Ground Marshalling
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Overview of Roles and Responsibilities
- Duties of a ground marshall
- Importance of ground marshalling at sporting events
- Ethical considerations
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Event Types and Venues
- Different types of sporting events
- Unique challenges of various venues
Module 2: Crowd Management
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Crowd Dynamics
- Understanding crowd behavior
- Factors influencing crowd movement
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Planning and Preparation
- Pre-event planning
- Risk assessment and mitigation
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Control Techniques
- Use of barriers and signage
- Managing entry and exit points
- Queue management
Module 3: Emergency Response
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Emergency Procedures
- Developing and implementing emergency plans
- Identifying emergency exits and routes
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First Aid and Medical Assistance
- Basic first aid skills
- Coordinating with medical teams
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Crisis Management
- Handling critical incidents
- Communicating during emergencies
Module 4: Communication Skills
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Effective Communication
- Verbal and non-verbal communication
- Active listening skills
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Radio and Technology Use
- Operating communication devices
- Reporting and logging incidents
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Public Announcements
- Making clear and concise announcements
- Engaging with attendees
Module 5: Conflict Resolution
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Identifying Conflict
- Recognizing early signs of conflict
- Understanding the sources of conflict
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De-escalation Techniques
- Techniques to calm tense situations
- Negotiation and mediation skills
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Handling Difficult Situations
- Managing aggressive behavior
- Intervening in fights or disturbances
Module 6: Legal and Regulatory Compliance
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Relevant Laws and Regulations
- Overview of local laws and regulations
- Event-specific legal requirements
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Health and Safety Standards
- Ensuring compliance with safety standards
- Conducting safety inspections
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Reporting and Documentation
- Properly documenting incidents
- Maintaining accurate records
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